Key Features
- Shared Inbox: Manage all customer emails in a collaborative space where team members can assign, tag, and comment on conversations.
- Knowledge Base (Docs): Create and publish help articles so customers can find answers quickly on their own.
- Beacon: An embeddable widget for your website that offers live chat, help article search, and contact forms.
- Customer Profiles: View detailed histories of customer interactions and data right next to their support requests.
- Robust Reporting: Track response times, happiness ratings, and volume trends to optimize your support operations.
