Key Features
- Multi-Channel Inbox: Centralize communications from Email, SMS, WhatsApp, Facebook, and Twitter into one unified dashboard.
- Team Collaboration: Chat internally on customer threads, assign conversations, and use “saved replies” for consistent communication.
- Workflow Automation: Set up custom rules to auto-assign conversations based on content, sender, or channel.
- Analytics & Insights: Monitor team performance with metrics on response times, resolution rates, and individual productivity.
- Deep Integrations: Connect with popular CRMs and tools like HubSpot, Pipedrive, Slack, and Shopify.
